Windows Hello is a new feature of Windows 11 that lets you use your fingerprint to log in. It is a more secure way of signing in.
The fingerprint reader in your PC primarily works by scanning an image of your fingerprint and saving it to the device.
Many devices, including Goodix fingerprint sensors, have been struggling to work on Windows 11. Depending on the make and model of your device, there are a few fixes you can try.
Check for relevant drivers:
Windows Hello fingerprint sign-in makes it possible to login in with your finger instead of a password. It’s a secure way to access your PC or laptop, with enterprise-grade security and other features for your convenience.
However, if your Windows Hello fingerprint sign-in fails to work, there are several possible causes. These include hardware issues, system corruption, software conflicts, incorrect settings, or faulty, outdated, or incompatible drivers.
First, check your device for any hardware issues, like scratches on the fingerprint sensor or grease or dust on the scanner. If you see any such signs, you should clean them out as soon as possible to ensure the fingerprint reader works properly again.
Next, check whether your device is compatible with Windows 11 by checking for relevant drivers in Device Manager. To do this, go to Device Manager and find the drivers under Biometric devices.
If your device isn’t compatible, try updating the drivers using the OEM utility provided by the manufacturer. The latest drivers from your OEM should be compatible with Windows 11.
Check for pending BIOS updates:
Usually, you can find BIOS updates for a particular model of the computer on the manufacturer’s support page.
These updates can improve performance, provide support for specific hardware components, or install updates designed specifically for your system.
However, there’s a possibility that the update is not compatible with your PC. If this is the case, you’ll need to reinstall the update.
You can also download and run an OEM driver update tool like Driver Booster to update your drivers automatically. It will scan your PC and recommend the right driver for you.
The USB connection manager can cause conflicts with power management if the driver for it is outdated or not compatible with Windows 11. To test this, you can temporarily uninstall the USB connection manager to see if that resolves the issue.
If you’re running a business computer such as ProBook, EliteBook, or ZBook, your company IT department might manage the BIOS settings. You can use HP Support Assistant to check for pending BIOS updates and install them if needed.
Check for generic drivers:
When it comes to devices like fingerprint scanners, there are some issues that can arise because of incompatible drivers. These can be caused by outdated and corrupt drivers or even by background changes in Windows 10.
This can cause the device to stop working on your PC. Luckily, there are some simple fixes that you can try to get your fingerprint sensor back up and running again.
Most OEMs offer in-built utilities that help you update the drivers of your device. These utilities can be a great resource to check for the latest drivers for your fingerprint sensor and install them in no time.
If you are unable to find the drivers for your fingerprint scanner on the manufacturer’s website, try searching for them online. Most third-party websites have drivers for various hardware components, including fingerprint sensors.
These generic drivers can be used to install the Fingerprint Driver for Windows 11 on your system and resolve any other issues you might be facing with your sensor.
Check for Windows Hello compatibility:
If you haven’t already, you should check your Windows Hello compatibility on Fingerprint Driver for Windows 11.
This feature is a security tool that lets you sign into your PC using biometrics, such as facial recognition or fingerprints, instead of passwords.
Several Windows 10 computers come with built-in biometric scanners, while others may also be compatible with a third-party scanner or camera. Regardless of the hardware you use, you can check whether your system is compatible with Windows Hello by following these steps:
Start by checking the manufacturer of your webcam for the latest drivers and updates. This will ensure that the device is working correctly.
Next, you should check that the PIN login is activated and set up. This is because some errors with Windows Hello may occur when you don’t have this option.
Once you’ve checked all these things, you should be able to fix your Windows Hello issue without any problems. After that, you can finally use the fingerprint reader on your computer again!